Shipping & Delivery Policy

At BALU Essentials, we are committed to delivering your order with care, efficiency, and reliability. Every order is packaged with attention to detail, ensuring your products arrive in excellent condition.

Order Processing

• All orders are processed within 2–3 business days (excluding weekends and public holidays).

• You will receive a confirmation email once your order has been dispatched.

Shipping Within Australia

• Standard Shipping: Estimated delivery within 3–7 business days after dispatch.

• Express Shipping: Estimated delivery within 1–3 business days after dispatch (metro areas).

• Deliveries to regional or remote areas may take longer.

International Shipping

• We do ship internationally; however, all international orders are currently processed manually.

• To place an international order, please contact us via our Contact Page or email info@balugifts.com directly.

• Customers are responsible for any customs duties, import taxes, or fees that may apply.

Back Orders (Out of Stock Items)

• If an item is out of stock, you may still place an order.

• Your order will be fulfilled and shipped as soon as the product becomes available again.

• You will be notified by email with an estimated timeline for dispatch.

Delivery Partners

We work with trusted couriers and Australia Post to ensure your order reaches you safely. Tracking details will be provided once your order has been shipped.

Shipping Costs

• Shipping costs are calculated at checkout based on delivery location and shipping method selected.

• Complimentary shipping may be offered during special promotions, which will be announced on our website or through our newsletters.

Delivery Conditions

• Please ensure that your delivery details are correct when placing your order. BALU Essentials cannot be held responsible for parcels lost due to incorrect or incomplete addresses.

• Delivery times are estimates only. Delays may occur due to courier issues, seasonal demand, or circumstances outside our control.

Tracking Your Order

Once dispatched, you will receive an email containing tracking information so you can follow the progress of your delivery.

Questions or Support

If you have any questions regarding shipping or delivery, please contact us:
📧 info@balugifts.com
📞 (+61) 0459-301-777